USE CODE "IMPACT10" TO GET 10% INSTANT DISCOUNT ON YOUR FIRST PURCHASE

Refund Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 14 days after delivery 

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 


If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@impactshop.com.au. 


Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@impactshop.com.au and send your item to:

Suite 3224
Shop 5 190 Birkdale Road
Birkdale QLD 4159
Australia

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 


To return your product, you should mail your product to: 

Suite 3224
Shop 5 190 Birkdale Road
Birkdale QLD 4159
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Support

Contact us at support@impactshop.com.au from 9 am to 6 pm Monday to Friday.


One Tree Planted

Every product sold we plant one tree, thanks to One Tree Planted

14 Days Return

Simply return the item in original condition within 14 days from the delivery date.

Free Shipping

We offer free shipping across Australia on all orders

Liquid error: Error in tag 'section' - 'dbtfy-upsell-popup' is not a valid section type